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101 0 $aeng
102   $aUS
105   $a--------001yy
200 1 $aRomancing the customer$emaximizing grand value through powerful relationship management$fPaul temporal, Martin Trott
210   $aSingapore$cJohn Wiley & Sons$d2001
215   $aXII, 211 p.$d23 cm
700  1$aTemporal,$bPaul$0289062
701  1$aTrott,$bMartin$0291858
801  0$aIT$bUNINA$gRICA$2UNIMARC
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