LEADER 00987nam0-22003251i-450- 001 990006903300403321 005 20001010 010 $a88-7187-822-1 035 $a000690330 035 $aFED01000690330 035 $a(Aleph)000690330FED01 035 $a000690330 100 $a20001010d--------km-y0itay50------ba 101 0 $aita 105 $ay-------001yy 200 1 $aGestire il disservizio$ecome trasformare eventi critici in fatti di qualità per la fidelizzazione del cliente$fRoberto Grandis, Giuseppe Negro$gprefazione di Alberto Galgano. 210 $aMilano$cIl Sole 24 ore libri$d1997. 215 $a142 p.$d23 cm 610 0 $aServizi - Gestione 676 $a658.562 700 1$aGrandis,$bRoberto$0254331 702 1$aNegro,$bGiuseppe 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990006903300403321 952 $aVI H 738$b35404$fFSPBC 959 $aFSPBC 996 $aGestire il disservizio$9629597 997 $aUNINA DB $aGEN01 LEADER 00901nam0-22003131i-450- 001 990000539560403321 005 20001010 035 $a000053956 035 $aFED01000053956 035 $a(Aleph)000053956FED01 035 $a000053956 100 $a20001010d--------km-y0itay50------ba 101 0 $aita 105 $ay-------001yy 200 1 $aComputational tecniques in transient and turbulent flow$fC. Taylor , K. Morgan 210 $aSwansea (UK)$cPineridge Press$d1981 215 $a18 cm$d332 p. 225 1 $aRecent advances in numerical methods in fluids$v1 300 $a 702 1$aMorgan K. 702 1$aTaylor,$bCedric 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990000539560403321 952 $a05 MF 25 12$b634$fDININ 959 $aDININ 996 $aComputational tecniques in transient and turbulent flow$9329500 997 $aUNINA DB $aING01