LEADER 00887nam0-22003011i-450- 001 990006864800403321 005 20001010 035 $a000686480 035 $aFED01000686480 035 $a(Aleph)000686480FED01 035 $a000686480 100 $a20001010d--------km-y0itay50------ba 101 0 $aita 105 $ay-------001yy 200 1 $aManagement & organizzazione$edai protagonisti del successo aziendale alla progettazione degli organigrammi$fEdoardoL. Gambel. 210 $aMilano$cF. Angeli$d1998. 215 $a272 p.$d23 cm 225 1 $aAzienda moderna$v342 676 $a658 700 1$aGambel,$bEdoardo L.$f<1937- >$0357223 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990006864800403321 952 $aCOLLEZ. 684 (342)$b32443$fFSPBC 959 $aFSPBC 996 $aManagement & organizzazione$9624922 997 $aUNINA DB $aGEN01 LEADER 06539nam 2200781 450 001 9910136898803321 005 20231109050021.0 010 $a1-119-23974-5 010 $a1-119-23970-2 035 $a(CKB)3710000000719140 035 $a(SSID)ssj0001681031 035 $a(PQKBManifestationID)16501448 035 $a(PQKBTitleCode)TC0001681031 035 $a(PQKBWorkID)15008653 035 $a(PQKB)10786891 035 $a(PQKBManifestationID)16464354 035 $a(PQKBWorkID)15008606 035 $a(PQKB)21398177 035 $a(DLC) 2016023784 035 $a(Au-PeEL)EBL4533766 035 $a(CaPaEBR)ebr11214879 035 $a(OCoLC)950203086 035 $a(CaSebORM)9781119223887 035 $a(MiAaPQ)EBC4533766 035 $a(PPN)272716391 035 $a(EXLCZ)993710000000719140 100 $a20160614h20162016 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aWarranty fraud management $ereducing fraud and other excess costs in warranty and service operations /$fMatti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy 205 $a1st edition 210 1$aHoboken, [New Jersey] :$cWiley,$d2016. 210 4$d©2016 215 $a1 online resource (402 pages) 225 1 $aWiley & SAS Business Series 225 1 $aTHEi Wiley ebooks 300 $aBibliographic Level Mode of Issuance: Monograph 311 $a1-119-22388-1 311 $a1-119-27757-4 320 $aIncludes bibliographical references and index. 327 $aMachine generated contents note: Foreword Preface Acknowledgments About the Author(s) Chapter 1: OverviewAppendices Chapter 2: Products and Product Warranty Chapter 3: Warranty Servicing Chapter 4: Warranty Costs Chapter 5: Warranty Management Chapter 6: Warranty Fraud Chapter 7: Warranty Control Framework Chapter 8: Customer Fraud Management Chapter 9: Service Agent Fraud Management Chapter 10: Fraud Management with Other Parties Chapter 11: Structures Influencing Warranty Fraud Chapter 12: Implementing a Warranty Control Framework Chapter 13: Epilogue Appendix A: Detailed Claim Data Appendix B: Agency Theory Appendix C: Game Theory Glossary ACRONYMS References Index. 330 $a"Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 5-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction"-- Provided by publisher. 330 $a"Warranty Fraud Management provides practical guidelines that help companies save money through reduction of fraudulent warranty claims and overbilling. For a typical manufacturing company the warranty cost varies between 1-4% of sales, so warranty cost as such is an important factor. For companies with outsourced warranty service we have seen fraudulent claims and overpayments extending to over 50% of the total warranty cost. Warranty Fraud Management will highlight the methods of fraud, ways to uncover issues and the importance of continuous improvement of the controls to keep up with the continuously evolving misbehavior. On the other hand, setting-up too rigid controls or warranty terms can impact customer satisfaction and increases overall cost in the warranty chain. The book will increase general awareness of warranty fraud -- how fraud is done, the impact of the problem, typical symptoms and process gaps we have seen in diverse companies. Additionally, it will provide a comprehensive framework for a solid warranty management capability -- there is no single silver bullet to tackle the problem but several areas need to be covered. The spectrum of warranty fraud is very wide, so the right type of actions also differs in different cases"-- Provided by publisher. 410 0$aWiley and SAS business series. 410 0$aTHEi Wiley ebooks. 606 $aQuality of products 606 $aWarranty 606 $aProducts liability 606 $aSales management 615 0$aQuality of products. 615 0$aWarranty. 615 0$aProducts liability. 615 0$aSales management. 676 $a658.4/73 686 $aCOM021030$2bisacsh 700 $aKurvinen$b Matti$f1961-$0943876 702 $aTo?yryla?$b Ilkka$f1970- 702 $aMurthy$b D. N. P. 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910136898803321 996 $aWarranty fraud management$92130636 997 $aUNINA LEADER 04148nam 22004933 450 001 9911006586703321 005 20240623090317.0 010 $a9780873355278 010 $a087335527X 035 $a(MiAaPQ)EBC31500152 035 $a(Au-PeEL)EBL31500152 035 $a(CKB)32321209100041 035 $a(Exl-AI)31500152 035 $a(EXLCZ)9932321209100041 100 $a20240623d2024 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aNAT Proceedings 2024 205 $a1st ed. 210 1$aEnglewood :$cSociety for Mining, Metallurgy & Exploration, Incorporated,$d2024. 210 4$d©2024. 215 $a1 online resource (2 pages) 311 08$a9780873355179 311 08$a0873355172 327 $aPreface -- UCA of SME 2024 Executive Committee -- NAT 2024 Conference Committee -- SEM/NATM Excavation Techniques Session -- Construction Phase Services for Australian and North American SEM Tunneling -- Influence of Early Ring Closure of Center Drift on Main Tunnel Excavation Under High Overburden Conditions -- Chimney Hollow Reservoir Project Inlet/Outlet Tunnel Excavation and Valve Chamber Construction -- Mitchell Point Tunnel, Oregon?Design and Construction -- Application of the Observational Method in the T-48 Tunnel Project in the Himalayas -- The Upper Hidden Basin Diversion Project Design and Construction at Terror Lake?Kodiak, Alaska -- Shaft Excavation, Tunnel Rehabilitation & Challenges Session -- Secant Pile Wall as Support of Excavation and Final Lining of a Major Underground Metro Station -- TBM Rescue Shaft, Tunnel, and Relaunch in Karst Conditions -- Shaft Construction in Glacial Overburden and Karstic Limestone on the Lower Olentangy Tunnel Project -- Ground Freezing for Deep Shaft Excavation Shaft 18B-1 New York City Water Tunnel No. 3 New York, New York -- Sumner Tunnel Rehabilitation -- Tbm Shield Abandonment Beneath the Fraser River for Connecting Tunnel and River Riser of the Annacis Island WWTP New Outfall System -- Geotechnical and Contracting Cases Session -- From Planning to Commissioning: A Complete Overview of the Northeast Boundary Tunnel Project -- Quality Control of Deep Bedrock Tunneling in Urban Areas: A Case Study of Louisville MSD?s Ohio River Tunnel -- R. M. True, Alston Noronha, Mark Bradford -- Big Data in Design-Build: Hampton Roads Bridge-Tunnel Expansion Supplemental Site Investigation -- Ground Freezing with Liquid Nitrogen for TBM Cutterhead Maintenance -- Contractual Practice in SEM/ NATM?Tunnelling in Austria and Germany -- Lessons Learned After Completion of the Michigan I75 Design-Build Resiliency-Improvement Tunnel -- Raising the Roof, Successfully Overcoming a Starter Tunnel Roof Collapse Incident at the Westerly Storage Tunnel -- TBM Performances and Challenges I Session -- Ultra-Long Tunnel Drive with TBM for the Construction of the Mineral Transport for the Woodsmith Project Polyhalite Mine -- Microtunneling to the Rescue: Increasing Capacity and Replacing Aging Interceptor Sewers Due to Rapid Growth in Irving, Texas -- Pawtucket CSO Tunnel Design Build?Construction Project Updates$7Generated by AI. 330 $aThe North American Tunneling Conference is the premier biennial tunneling event for North America, bringing together the brightest, most resourceful, and innovative minds in the tunneling industry. Crafted from a collection of 100 papers presented at the 2024 conference held in Nashville, TN, this volume takes you deep inside the projects. 606 $aTunneling$7Generated by AI 606 $aUnderground construction$7Generated by AI 615 0$aTunneling 615 0$aUnderground construction 700 $aFalco$b Louis$01824686 701 $aCrow$b Matthew$01824685 701 $aMorgan$b Amanda$01824687 701 $aMurtagh$b Kathy$01824688 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9911006586703321 996 $aNAT Proceedings 2024$94392456 997 $aUNINA LEADER 02109oas 2200913 a 450 001 9910145979103321 005 20251121213018.0 024 8 $aeb66485574 035 $a(DE-599)ZDB2452926-6 035 $a(OCoLC)250593258 035 $a(CONSER) 2011247762 035 $a(CKB)1000000000435725 035 $a(EXLCZ)991000000000435725 100 $a20080915b20082009 uy 101 0 $aeng 135 $aur||||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 00$aClinical medicine$iPediatrics 210 $aAuckland, N.Z. $cLibertas Academica 300 $aRefereed/Peer-reviewed 311 08$a1178-220X 517 3 $aPediatrics 531 10$aClin Med Pediatr 531 1 $aClin. med., Pediatr. 606 $aPediatrics$vPeriodicals 606 $aPediatrics 606 $aPe?diatrie$vPe?riodiques 606 $aPediatrics$2fast$3(OCoLC)fst01056503 606 $aPediatria$2thub 608 $aPeriodical. 608 $aFulltext. 608 $aPeriodicals. 608 $aPeriodicals.$2fast 608 $aPeriodicals.$2lcgft 608 $aRevistes electròniques.$2thub 615 0$aPediatrics 615 12$aPediatrics. 615 6$aPe?diatrie 615 7$aPediatrics. 615 7$aPediatria. 676 $a618.92005 686 $a610$a800$2zdbs 801 0$bSNM 801 1$bSNM 801 2$bHEBIS 801 2$bNZ1 801 2$bAU@ 801 2$bDEBBG 801 2$bGWDNB 801 2$bPFM 801 2$bOCLCQ 801 2$bNHM 801 2$bCUS 801 2$bOCLCQ 801 2$bGBVCP 801 2$bNLM 801 2$bOCLCO 801 2$bOCLCQ 801 2$bOCLCO 801 2$bOCLCF 801 2$bOCLCQ 801 2$bOCLCO 801 2$bCASUM 801 2$bOCLCQ 801 2$bOCLCA 801 2$bOCLCQ 801 2$bBWN 801 2$bOCLCQ 801 2$bUEJ 801 2$bOCLCQ 801 2$bAUD 801 2$bOCLCQ 801 2$bSXB 906 $aJOURNAL 912 $a9910145979103321 996 $aClinical medicine$9806222 997 $aUNINA