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005 20001010
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200 1 $aCustomer service$emisurare e valutare la qualita' del servizio$fLinda M. Lash
210   $aMilano$cETAS libri$d1992
215   $aXIV , 170 p., 24 cm
225 1 $aGestione d'impresa$iMarketing e vendite
700  1$aLash,$bLinda M.$0107562
801  0$aIT$bUNINA$gRICA$2UNIMARC
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