LEADER 00874nam0-22002891i-450- 001 990004201800403321 005 20090618154920.0 035 $a000420180 035 $aFED01000420180 035 $a(Aleph)000420180FED01 035 $a000420180 100 $a19990604d1887----km-y0itay50------ba 101 0 $afre 105 $ay-------001yy 200 1 $aAymeri de Narbonne$echanson de geste publiee d'apres les manuscrits de Londres et de Paris$fpar Louis Demaison 210 $aParis$cF. Didot$d1887 215 $a2 v.$d25 cm 225 1 $aSociété des anciens textes français$v32 700 1$aBertrand de Bar-sur-Aube$00 702 1$aDemaison,$bLouis 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990004201800403321 952 $aCOLL. N. 11- 32-33$b5749/1960$fFLFBC 959 $aFLFBC 996 $aAymeri de Narbonne$9483583 997 $aUNINA LEADER 06434nam 22006254a 450 001 9910955391803321 005 20251116142356.0 010 $a0-8330-4346-3 010 $a0-585-36064-2 035 $a(CKB)111004368714962 035 $a(SSID)ssj0000244084 035 $a(PQKBManifestationID)12040760 035 $a(PQKBTitleCode)TC0000244084 035 $a(PQKBWorkID)10168576 035 $a(PQKB)11224105 035 $a(Au-PeEL)EBL3031507 035 $a(CaPaEBR)ebr2004629 035 $a(OCoLC)923688838 035 $a(MiAaPQ)EBC3031507 035 $a(BIP)48619978 035 $a(EXLCZ)99111004368714962 100 $a19990621d1999 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aSending your government a message $ee-mail communication between citizens and government /$fC. Richard Neu, Robert H. Anderson, Tora K. Bikson 205 $a1st ed. 210 $aSanta Monica, CA $cRAND$d1999 215 $axxx, 200 p. $cill 300 $aBibliographic Level Mode of Issuance: Monograph 311 08$a0-8330-2754-9 320 $aIncludes bibliographical references. 327 $aPREFACE -- FIGURES -- TABLES -- SUMMARY -- THE MEDIUM AND THE MESSAGES: CURRENT -- GOVERNMENT USE -- Features of Complex, Form-Based Messages -- Survey of Official State Uses of E-Mail -- Barriers to Increased Electronic Communications -- Case Study: Health Care Financing Administration and -- the Medicare Program -- Case Study: California's Employment Development -- Department and Its Unemployment Insurance Program -- Security and Related Technical Issues -- Trends in Citizen Use of Computers and Connectivity -- Observations and Recommendations -- Government's Role -- ACKNOWLEDGMENTS -- BREVITIES -- INTRODUCTION -- AN UNFINISHED REVOLUTION -- WHY E-MAIL? -- WHY -- E-MAIL -- A SPECIAL ROLE FOR GOVERNMENT? -- THE PLAN OF THIS REPORT -- THE MEDIUM AND THE MESSAGES: -- NOTEWORTHY FEATURES -- MESSAGE TYPES -- Form-Based vs. Free-Form Messages -- Simple vs. Complex Messages -- Features of Complex Form-Based Messages -- SURVEY OF OFFICIAL STATE USES OF E-MAIL -- Survey Findings -- Electronic Interactions: A Mixed Sampler -- Barriers to Increased Electronic Communications -- DISCUSSION -- CASE STUDY: THE HEALTH CARE FINANCING -- ADMINISTRATION AND THE MEDICARE PROGRAM -- COMMUNICATIONS WITH HEALTH-CARE PROVIDERS -- COMMUNICATIONS WITH MEDICARE BENEFICIARIES -- Initial Enrollment in the Medicare Program -- Customer Service -- Notices of Claims Processed -- OPPORTUNITIES TO USE E-MAIL -- Initial Enrollment in the Medicare Program -- Customer Service -- Notices of Claims Processed -- IMPLEMENTATION OPPORTUNITIES AND CHALLENGES -- Beneficiary Acceptance -- The Problem of Security -- Other Challenges -- A WAY FORWARD -- CASE STUDY: CALIFORNIA'S EMPLOYMENT -- DEVELOPMENT DEPARTMENT AND ITS -- UNEMPLOYMENT INSURANCE PROGRAM -- STUDY PROCEDURES -- BACKGROUND AND PRESSURES FOR CHANGE -- COMMUNICATIONS RELATED TO UI CLAIMS -- OPPORTUNITIES TO USE E-MAIL. 327 $aAd Hoc Inquiries -- Initial Claims -- Continued Claims -- Nonmonetary Determinations -- E-Mail Opportunities Reviewed -- IMPLEMENTATION PROSPECTS AND CHALLENGES -- Technological Constraints -- Security Challenges -- User Issues: Access, Equity, and Acceptability -- Organizational Innovation -- SECURITY AND RELATED TECHNICAL ISSUES -- NEED FOR SECURE COMMUNICATION -- ELEMENTS OF SECURE COMMUNICATION -- PUBLIC KEY ENCRYPTION AND INFRASTRUCTURE -- Identity vs. Authority -- Who Can Act as Certificate Authorities for -- Government Agencies? -- One CA or Many? -- SOME SECURITY-RELATED ISSUES TO BE RESOLVED -- GETTING FROM HERE TO THERE -- CITIZENS, COMPUTERS, AND CONNECTIVITY: -- A REVIEW OF TRENDS -- REVIEWING CURRENT TRENDS -- Approach to the CPS Data -- Results of Data Analysis -- CONCLUSIONS -- CONCLUSIONS, OBSERVATIONS, AND -- RECOMMENDATIONS -- THE CASE FOR E-MAIL -- SOME OPERATIONAL CONCERNS -- Cost -- Security -- Free-Form E-Mail -- Information Architectures to Support E-Mail -- Communication -- Archives and Audit Trails -- Managing User Expectations -- Junk E-Mail and "Spamming" -- REACHING THE "UNWIRED" -- Expanding Internet Access -- A Default Internet Service Provider? -- E-Mail Addresses for All: A New Role for the Postal Service? -- GOVERNMENT'S ROLE -- ADDITIONAL INFORMATION ON CITIZENS, -- COMPUTERS, AND CONNECTIVITY -- NET DISPARITIES ACROSS SOCIOECONOMIC GROUPS -- DID DISPARITIES BECOME SMALLER OR LARGER -- BETWEEN 1993 AND 1997? -- THE USE OF HOME COMPUTERS -- WHERE TO CONTACT THE GOVERNMENT -- LEGISLATIVE BRANCH -- U.S. Senate (106th Congress) -- U.S. House of Representatives (106th Congress) -- EXECUTIVE BRANCH -- Department of Agriculture (USDA) -- Department of Commerce (DOC) -- Department of Defense -- Department of Education -- Department of Energy -- Department of Health and Human Services (HHS). 327 $aDepartment of Housing and Urban Development (HUD) -- Department of the Interior (DOI) -- Department of Justice (DOJ) -- Department of Labor (DOL) -- Department of State -- Department of Transportation (DOT) -- Department of the Treasury -- Department of Veterans Affairs -- JUDICIAL BRANCH -- U.S. Supreme Court, Circuit Courts, and Courts of Appeal -- WEB SITES THAT PROVIDE LINKS TO MANY GOVERNMENT -- AGENCIES -- REFERENCES. 330 $aWhy are millions of dollars worth of transactions taking place daily on the Internet, yet important on-line transactions between government and citizens are not? This work addresses the role that e-mail and the Internet can and should play in the relationship between government and citizens. 606 $aAdministrative agencies$zUnited States$xCommunication systems 606 $aExecutive departments$zUnited States$xCommunication systems 606 $aElectronic mail systems$zUnited States 615 0$aAdministrative agencies$xCommunication systems. 615 0$aExecutive departments$xCommunication systems. 615 0$aElectronic mail systems 676 $a384.3/4 700 $aNeu$b C. R$g(Carl Richard),$f1949-$01090106 701 $aAnderson$b Robert H$g(Robert Helms),$f1939-$0866956 701 $aBikson$b Tora K.$f1940-$0866957 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910955391803321 996 $aSending your government a message$94470706 997 $aUNINA