LEADER 00883nam0-22003251i-450- 001 990004196900403321 005 19990530 010 $a84-376-0499-0 035 $a000419690 035 $aFED01000419690 035 $a(Aleph)000419690FED01 035 $a000419690 100 $a19990530d1995----km-y0itay50------ba 101 0 $aspa 105 $ay-------00-y- 200 1 $a<>camisa$a<> cuarto poder$fLauro Olmo$gedición de Angel Berenguer 205 $a5. ed. 210 $aMadrid$cCatedra$d1995 215 $a353 p.$d18 cm 225 1 $aLetras hispánicas$v208 700 1$aOlmo,$bLauro$0164560 702 1$aBerenguer,$bÁngel 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990004196900403321 952 $aCOLL.457(208)$bDip.f.m.8894$fFLFBC 959 $aFLFBC 996 $aCuarto poder$993974 996 $aCamisa$993973 997 $aUNINA LEADER 03219oam 22007215 450 001 9910781345603321 005 20200520144314.0 010 $a1-283-10014-2 010 $a9786613100146 010 $a0-8213-8776-6 024 7 $a10.1596/978-0-8213-8775-7 035 $a(CKB)2550000000035384 035 $a(EBL)714461 035 $a(OCoLC)733543868 035 $a(SSID)ssj0000523364 035 $a(PQKBManifestationID)12233647 035 $a(PQKBTitleCode)TC0000523364 035 $a(PQKBWorkID)10542256 035 $a(PQKB)11249930 035 $a(MiAaPQ)EBC714461 035 $a(Au-PeEL)EBL714461 035 $a(CaPaEBR)ebr10468643 035 $a(CaONFJC)MIL310014 035 $a(The World Bank)2011015190 035 $a(US-djbf)16746103 035 $a(EXLCZ)992550000000035384 100 $a20110422d2011 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 00$aImpact evaluation of small and medium enterprise programs in Latin America and the Caribbean /$feditors, Gladys Lopez-Acevedo, Hong W. Tan 210 1$aWashington, D.C. :$cWorld Bank,$dc2011. 215 $axiii, 127 pages $ccolor illustrations ;$d28 cm 300 $aDescription based upon print version of record. 311 $a0-8213-8775-8 320 $aIncludes bibliographical references. 327 $aMotivation,methodology and main findings -- A review of recent SME program impact evaluation studies -- Evaluating SME support programs in Chile using panel firm data -- Evaluating small and medium enterprise support programs in Colombia -- Mexico : impact evaluation of sme programs using panel firm data -- Evaluating small and medium enterprise support programs in Peru. 330 $aSmall and medium enterprise (SME) support programs are a common feature of industrial policy in developing countries, but one whose effectiveness is not well known. Governments are motivated to support SMEs both because they make up the majority of industrial enterprises and contribute substantially to GDP, employment and earnings, and because SMEs are thought to be weaker than their larger counterparts. Few governments, however, have evaluated their SME programs rigorously so there is little empirical basis for rational allocation of resources to the well performing programs. The paucity of e 410 0$aWorld Bank e-Library. 606 $aSmall business$zLatin America 606 $aSmall business$zCaribbean Area 606 $aBusiness enterprises$zLatin America 606 $aBusiness enterprises$zCaribbean Area 615 0$aSmall business 615 0$aSmall business 615 0$aBusiness enterprises 615 0$aBusiness enterprises 676 $a338.6/42098 700 $aLopez Acevedo$b Gladys$01157140 701 $aTan$b Hong$01503394 712 02$aWorld Bank. 801 0$bDLC 801 1$bDLC 801 2$bYDX 801 2$bYDXCP 801 2$bBWX 801 2$bDLC 906 $aBOOK 912 $a9910781345603321 996 $aImpact evaluation of small and medium enterprise programs in Latin America and the Caribbean$93731765 997 $aUNINA LEADER 05344nam 2200649Ia 450 001 9910780292303321 005 20200520144314.0 010 $a1-136-43133-0 010 $a1-282-32976-6 010 $a9786612329760 010 $a0-08-049850-7 035 $a(CKB)111086906269240 035 $a(EBL)534999 035 $a(OCoLC)243591814 035 $a(SSID)ssj0000287859 035 $a(PQKBManifestationID)11248414 035 $a(PQKBTitleCode)TC0000287859 035 $a(PQKBWorkID)10372517 035 $a(PQKB)11237398 035 $a(Au-PeEL)EBL534999 035 $a(CaPaEBR)ebr10344478 035 $a(CaONFJC)MIL232976 035 $a(MiAaPQ)EBC534999 035 $a(EXLCZ)99111086906269240 100 $a20011221d2002 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aAchieve lasting process improvement$b[electronic resource] $ereach Six Sigma goals without the pain /$fBennet P. Lientz, Kathryn P. Rea 210 $aSan Diego, Calif. $cAcademic Press$dc2002 215 $a1 online resource (307 p.) 300 $aDescription based upon print version of record. 311 $a0-12-449984-8 320 $aIncludes bibliographical references (p. 273) and index. 327 $aCover; Achieve Lasting Process Improvement; Copyright; Contents; Preface; Part I: Prepare For Process Improvement; 1. Introduction; What Are Business Processes?; What Are Characteristics Of Processes?; What Is Process Improvement?; Process Improvement Has A Long History; What Are The Goals Of Process Improvement?; What Have Been Some Methods Of Process Improvement?; What Is Six Sigma?; What Is The Approach For Six Sigma?; Myths About Process Improvement?; 15 Reasons Why Process Improvement Methods Fail; 25 Critical Success Factors For Process Improvement; The Goals Of The Approach 327 $aA Down-to-earth Approach To Process Improvement Strategy: General Rocesism Provement; Strategy2: Directepdr Ocesims Provement; What Is Different About The Approach?; The Organization Of The Book; Examples; Asc Manufacturing; Kosal Bank; Hetsun Retailing; Lansing County; Lessons Learned; What To Do Next; Chapter 2 Understand Your Business; Introduction; Objectives; Technical Objectives; Business Objectives; Political Objectives; End Products; Methods; The Drivers of Improvement; Gain Management Support; Wkeret O Start; Plan Your Process Improvement Ork 327 $aEstablitshhe Procesism Provemenotr GanizationEvaluatper Eviouesf Forts; Reviewt He Missionan D Vision; Assests He Businesosb Jectives; Identifyb Usinesisss Ues; Collecdt Atao N Processes; Createb Usiness-relatiemdpr Ovementt Ables; Constructth E Organizatisocno Recard; Examples; Asc Manufacturing; Kosal Bank; I~etsurne Tailing; Lansincgo Unty; Lessons Learned; Problemsyou Might Encounter; What To Do Next; 3. Assess Technology And Industry Factors; Introduction; Observatioonn St Echnology; Remarksa Bout Industryf Actors; E-busine; Objectives; Technicoablj Ectives; Businesos Bjectives 327 $aPoliticaolb JectivesEnd Products; Methods; Wheret O Start; Examinye Ourc Urrentit And System; Assessp Otentiasyls Temasn D Technology; Constructth E Improvementta Bleasn D Theit Scorecard; Evaluatyeo Ur Industry And Competition; Createth E Argument For Procesism Provement; Examples; Asc Manufacturing; Kosalb Ank; Hetsurne Tailing; Lansingc Ounty; Lessons Learned; Problems You Might Encounter; What To Do Next; Part II: Define The New Business Processes; 4. Select The Right Processes; Introduction; Objectives; Technicoablj Ectives; Businesosb Jectives; Politicaolb Jectives; End Products 327 $aMethodsWheret O Start; Determinpre Ocescsa Ndidates; Identifyt Ransactions; Definael Ternativger Oupso F Processes; Selectt He Rightp Rocesgsr Oup; Developpr Ocesgsr Oups Corecards; Gainm Anagemenatp Provalfo R The Selection; Examples; Asc Manufacturing; Kosal Bank; Hetsunr Etailing; Lansingc Ounty; Simcoi Nternationabla Nk; Lessons Learned; Problemsyou Might Encounter; What To Do Next; 5. Examine Your Current Business Processes; Introduction; Objectives; Technicoablj Ectives; Businesosb Jectms; Politicaolb Jectives; End Products; Methods; Wherteo Start; Performan Initiaal Ssessment 327 $aExamploef Analysiks:o Salb Ank 330 $aMethods of improving business processes are developed on an ongoing basis, but few are successful. Common problems encountered include the failure of processes to meet expectations and the inability to sustain or replicate these business processes. Involvement of personnel at grassroots level, as well as at management level, is essential in implementing effective process improvement methods. The authors present a step-by-step approach to the issue of effective process improvement, offering more than 200 tips and guidelines as well as addressing specific common p 606 $aManagement 606 $aReengineering (Management) 615 0$aManagement. 615 0$aReengineering (Management) 676 $a658.4/063 700 $aLientz$b Bennet P$0112677 701 $aRea$b Kathryn P$01557515 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910780292303321 996 $aAchieve lasting process improvement$93821103 997 $aUNINA