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200 1 $a<<L'>>impresa che assicura il cliente$eattori, processi e strategie per la gestione del cambiamento$fRaffaele Cercola, Marco Coletti$gprefazione di Riccardo Varaldo
210   $aMilano$cETAS libri$d1995
215   $aXVI, 160 p.$d23 cm
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