LEADER 00956nam0-22003131i-450-
001 990002886840403321
035   $a000288684
035   $aFED01000288684
035   $a(Aleph)000288684FED01
035   $a000288684
100   $a20000920d1993----km-y0itay50------ba
101 0 $aENG
200 1 $aCustomer satisfaction measurement$ea management information system for total quality$fSheree L. Marr and Lawrence A. Crosby
210   $aChicago$cMarket Research Division$d1993
215   $a43 p.$d28 cm
610 0 $aStatistica aziendale
610 0 $aAnalisi di mercato
610 0 $aControllo di qualitą e affidabilitą
676   $a519.8
700  1$aMarr,$bSheree L.$0117420
702  1$aCrosby,$bLawrence A.
801  0$aIT$bUNINA$gRICA$2UNIMARC
901   $aBK
912   $a990002886840403321
952   $aXVII-B-36$b6082$fMAS
959   $aMAS
996   $aCustomer satisfaction measurement$9416695
997   $aUNINA
DB    $aING01