LEADER 00866nam0-22003011i-450- 001 990002851870403321 005 20140318171429.0 010 $a0-415-09732-0 035 $a000285187 035 $aFED01000285187 035 $a(Aleph)000285187FED01 035 $a000285187 100 $a20030910d1994----km-y0itay50------ba 101 0 $aeng 102 $aGB 200 1 $aAuditing your customer service$ethe foundation for success$fJohn Leppard and Liz Molyneux 210 $aLondon$cRoutledge$d1994 215 $aXII, 132 p.$cill.$d21 cm 225 1 $aMarketing for managers 700 1$aLeppard,$bJohn$0116145 701 1$aMolyneux,$bLiz$0116146 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990002851870403321 952 $a4-2-46-TI$b4578 DEA$fECA 959 $aECA 996 $aAuditing your customer service$9418499 997 $aUNINA