LEADER 01385cam0-22003971i-450- 001 990000522980403321 005 20050524152820.0 010 $a88-464-0220-0 035 $a000052298 035 $aFED01000052298 035 $a(Aleph)000052298FED01 035 $a000052298 100 $a20020821d1997----km-y0itay50------ba 101 1 $aita$ceng 102 $aIT 105 $ay-------001yy 200 1 $aLavoro d'ufficio e attivitą di servizio$ecome migliorare qualitą, costi e tempi$eil Noac, la catena fornitore interno-cliente interno$fKeki R. Bhote 210 $aMilano$cFrancoAngeli$d1997 215 $a134 p.$d22 cm 225 1 $aFormazione permanente$hSez. 1$iProblemi d'oggi$v176 454 0$12001$aNext operation as customer (NOAC),how to improve quality, cost and cycle time in service operations$944138 610 0 $aGestione d'ufficio 610 0 $aAziende$aServizi$aOrganizzazione 610 0 $aClientela$aAssistenza 676 $a651.3 676 $a658.402 700 1$aBhote,$bKeki R.$027993 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990000522980403321 952 $aCOLLEZ. 310 (176)$b30995$fFSPBC 952 $a10 ECON 113$bDIS 3940$fDINEL 959 $aDINEL 959 $aFSPBC 996 $aNext operation as customer (NOAC),how to improve quality, cost and cycle time in service operations$944138 997 $aUNINA