LEADER 00789nam0-22002891i-450- 001 990000266990403321 005 20001010 035 $a000026699 035 $aFED01000026699 035 $a(Aleph)000026699FED01 035 $a000026699 100 $a20001010d--------km-y0itay50------ba 101 0 $aita 105 $ay-------001yy 200 1 $aCombustion theory$fBy Forman A. Williams. 205 $a2° ed. 210 $aMenlo Park$cthe Benjamin / Cummings Publishing Company Inc.$dcopyr. 1985 215 $aXXIII,680 p., ill., 24 cm 676 $a662 700 1$aWilliams,$bForman Arthur$f<1934- > 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990000266990403321 952 $a04 000-214$bDIC 91$fDINCH 959 $aDINCH 997 $aUNINA DB $aING01 LEADER 04609nam 22006255 450 001 9910865249703321 005 20240716132309.0 010 $a9798868803857$b(electronic bk.) 010 $z9798868803840 024 7 $a10.1007/979-8-8688-0385-7 035 $a(MiAaPQ)EBC31466791 035 $a(Au-PeEL)EBL31466791 035 $a(CKB)32274071600041 035 $a(DE-He213)979-8-8688-0385-7 035 $a(OCoLC)1439603613 035 $a(OCoLC-P)1439603613 035 $a(CaSebORM)9798868803857 035 $a(EXLCZ)9932274071600041 100 $a20240611d2024 u| 0 101 0 $aeng 135 $aurcnu|||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 14$aThe IT Support Handbook $eA How-To Guide to Providing Effective Help and Support to IT Users /$fby Mike Halsey 205 $a2nd ed. 2024. 210 1$aBerkeley, CA :$cApress :$cImprint: Apress,$d2024. 215 $a1 online resource (248 pages) 300 $aDescription based upon print version of record. 300 $aChapter 9: The Human Factor 311 08$aPrint version: Halsey, Mike The IT Support Handbook Berkeley, CA : Apress L. P.,c2024 9798868803840 327 $aPart I: IT Support Fundamentals -- 1. An Introduction to IT Support -- 2. Understanding Your IT System Better -- 3. Understanding Your Users: How Much Do They Know? -- Part II: IT Support Methodology -- 4. Flow Logic and Troubleshooting -- 5. Querying Users Effectively -- 6. Supporting Remote and Hybrid Workers. - 7. Joining The Dots: Finding the Root Cause of an IT Issue -- Part III: Understanding IT System Problems -- 8. How IT Systems are Structured -- 9. The Human Factor -- 10. The Peripheral Problem -- 11. Building and Environmental Factors -- 12. How Climate Change Affects IT Support. - Part IV: Documentation and Reporting -- 13. Why Good Documentation Matters -- 14. Creating Troubleshooting Guides -- 15. Creating and Managing Reporting -- 14. Harnessing System and Error Reporting in Windows -- 17. Obtaining Advanced Error and Status Information on PCs -- Part V: Providing Remote Support -- 18. Remote Support Tools -- 19. Gathering Information Remotely -- 20. Helping Your Users to Help You. ? 21. Taking IT Support to the Next Level. 330 $aBecome a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, this book will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with the least disruption and cost to your business. Expanded and revised for this second edition, you'll make yourself popular with your colleagues, and keep your clients and users happy and productive. New To This Edition The world of work has changed, with remote and hybrid working now the new normal and with IT Support departments worldwide having to adapt to this new paradigm. This expanded edition highlights the skills, tools, and structures needed to support businesses of any size in the new normal. What You'll Learn Manage reporting, and keep a record of issues that occur Provide effective remote support for users working from home or elsewhere in the world Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional. 606 $aApplication software 606 $aMicrosoft software 606 $aMicrosoft .NET Framework 606 $aComputer systems 606 $aComputer and Information Systems Applications 606 $aMicrosoft 606 $aComputer System Implementation 615 0$aApplication software. 615 0$aMicrosoft software. 615 0$aMicrosoft .NET Framework. 615 0$aComputer systems. 615 14$aComputer and Information Systems Applications. 615 24$aMicrosoft. 615 24$aComputer System Implementation. 676 $a005.3 700 $aHalsey$b Mike$0887467 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 912 $a9910865249703321 996 $aThe IT Support Handbook$92528843 997 $aUNINA