LEADER 04928nam 2200685Ia 450 001 9910465834003321 005 20200520144314.0 010 $a1-283-57596-5 010 $a9786613888419 010 $a0-8144-2013-3 035 $a(CKB)2560000000089622 035 $a(EBL)997332 035 $a(SSID)ssj0000710973 035 $a(PQKBManifestationID)11439651 035 $a(PQKBTitleCode)TC0000710973 035 $a(PQKBWorkID)10681188 035 $a(PQKB)11702935 035 $a(MiAaPQ)EBC997332 035 $a(CaSebORM)9780814420126 035 $a(PPN)170259382 035 $a(Au-PeEL)EBL997332 035 $a(CaPaEBR)ebr10591014 035 $a(CaONFJC)MIL388841 035 $a(OCoLC)811400653 035 $a(EXLCZ)992560000000089622 100 $a20120209d2012 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 14$aThe AMA handbook of business letters$b[electronic resource] /$fJeffrey L. Seglin and Edward Coleman 205 $a4th ed. 210 $aNew York $cAMACOM$dc2012 215 $a1 online resource (497 p.) 300 $aIncludes index. 311 $a0-8144-2012-5 327 $aCover; Contents; Preface to the Fourth Edition; PART I. The Basics; Approaching This Book; Approach of This Book; Chapter 1. Planning the Letter; Researching the Facts; Analyzing the Subject and Reader; Knowing Your Objectives and How to Accomplish Them; Chapter 2. Components of an Effective Letter; Language-Clarity Versus Ambiguity; Tone-Personality; Focus of Attention-The "You Attitude"; Length; Chapter 3. Structure: The Parts of a Letter; Dateline; Reference Line; Personal or Confidential Note; Inside Address; Attention Note; Salutation; Subject Line; Paragraphs; Continuation Sheets 327 $aComplimentary CloseSignature Block; Identification Line; Enclosure and Attachment Notations; Distribution Notation; Postscript; Chapter 4. Appearance of the Letter; Stationery; Formats; Full Block; Block; Semiblock; Simplified Letter; Official Style; Hanging Indented; Envelopes; Memorandums; Email; Chapter 5. Grammar; Grammar; Wrong Pronouns; Pronouns and Antecedents; Subject and Verb Agreement; Dangling Modifiers; Split Infinitives; Parallel Structure; Punctuation; Capitalization; Spelling; Jargon; Cliche?s; Wordiness; PART II. The Letters 327 $aChapter 6. Sales, Marketing, and Public Relations LettersLetters of Introduction; Sales Letters; Letter Accompanying Renewal Notice; Letter Announcing a Special Presentation; Letter Expressing Appreciation to Customers; Catalog Letters; Sales Inquiry Response; Appointment Requests; Letters of Interest; Letter to Difficult-to-See Prospect; Letter to Find Decision Maker; Letters Confirming Proposals; Follow-Up Sales Call Letters; Letter to Renew Contact; Letter Welcoming New Client; Letter Asking for Referral; Letter Promoting Special Sale; Letter to Wish Existing Customer Holiday Greetings 327 $aLetter to Acknowledge Anniversary of a Sales RelationshipPublic Relations Letters; Chapter 7. Customer Service Letters; Complaint Resolution Letters; Apology Letters; Letter Acknowledging Order; Letters Correcting Wrong Shipment; Product or Service Information Letters; Thank-You Letters to Customers; Letter to Lapsed Customer; Pricing Letters; Change-in-Location Letters; Project Status Letters; Product-Handling Letter; Letters Announcing Personnel Changes; Subscription Response Letters; Letters to Stockholders; Letter Dealing with Unreasonable Customer 327 $aChapter 8. Credit and Collection LettersLetter Requesting Commercial Credit; Credit Information Letters; Letters Announcing Credit Policy Change; Returned-Check Letters; Credit Reference Letters; Letter Denying Credit; Letters Granting Credit; Letter Raising Credit Limit; Letter Clearing Disputed Items; Stop-Payment Letter; Collection Letters; Credit-Suspension Letter; Letter Reinstating Credit; Letters Accepting Partial Payment; Letter Acknowledging Payment; Letter About Deposit Due; Letter to Lender to Renegotiate Payment Terms; Letter from Customer About Billing Error 327 $aChapter 9. Letters to Vendors and Suppliers 330 $aWhy write a business letter from scratch? Updated and expanded, this trusted resource contains ready-to-use correspondence for today's situations. 606 $aCommercial correspondence$vHandbooks, manuals, etc 606 $aLetter writing$vHandbooks, manuals, etc 608 $aElectronic books. 615 0$aCommercial correspondence 615 0$aLetter writing 676 $a651.7/5 700 $aSeglin$b Jeffrey L.$f1956-$0251604 701 $aColeman$b Edward$f1968-$0956832 712 02$aAmacom. 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910465834003321 996 $aThe AMA handbook of business letters$92167168 997 $aUNINA LEADER 02212nam0 22004213i 450 001 RMS2162638 005 20231121125810.0 100 $a20090825d2009 ||||0itac50 ba 101 | $aita 102 $ait 181 1$6z01$ai $bxxxe 182 1$6z01$an 200 1 $a˜Le œdiocesi della provincia di Frosinone$eguida agli archivi parrocchiali e diocesani$f[a cura della Provincia di Frosinone] 210 $a[S.l.$cs.n.]$dstampa 2009$eFrosinone$gNuova stampa 215 $a601 p.$d24 cm. 225 | $aMusei, biblioteche, e archivi storici della provincia di Frosinone 410 0$1001RMS1922001$12001 $aMusei, biblioteche, e archivi storici della provincia di Frosinone 606 $aArchivi parrocchiali$xLazio$xGuide$2FIR$3IEIC248947$9I 606 $aArchivi ecclesiastici$xFrosinone $xGuide$2FIR$3RMLC341007$9I 676 $a027.67$9$v20 676 $a726.50945622$9ARCHITETTURA DELLE CHIESE CRISTIANE. Frosinone (prov.)$v20 712 02$aFrosinone$c $3CFIV072877 712 01$aFrosinone$c $b : Assessorato alla cultura$b : Ufficio Beni e Servizi Culturali$3RMSV778590 801 3$aIT$bIT-01$c20090825 850 $aIT-RM028 $aIT-RM0281 $aIT-RM0459 $aIT-RM0211 $aIT-RM0830 $aIT-RM0251 $aIT-FR0084 $aIT-FR0017 899 $aBiblioteca Universitaria Alessandrina$bRM028 899 $aBIBLIOTECA VALLICELLIANA$bRM0281 899 $aARCHIVIO DI STATO DI ROMA$bRM0459 899 $aFondazione Marco Besso$bRM0211 899 $aBiblioteca della Direzione Generale Archivi$bRM0830 $eN 899 $aBiblioteca Della Soprintendenza Archivistica Per Il Lazio$bRM0251 899 $aBiblioteca Del Monumento Nazionale Di Montecassino$bFR0084 899 $aBiblioteca umanistica Giorgio Aprea$bFR0017 $eN 912 $aRMS2162638 950 0$aBiblioteca umanistica Giorgio Aprea$d 52PFR 726 DPF.Gui.$e 52SBA0000210155 VMN RS $fA $h20160630$i20160630 977 $a 01$a 08$a 12$a 14$a 20$a 24$a 25$a 52 996 $aDiocesi della provincia di Frosinone$93635216 997 $aUNICAS