LEADER 01258nam0 22003131i 450 
001 RML0289851
005 20231121125735.0
010   $a0743225694
100   $a20121121d2003    ||||0itac50      ba
101 | $aeng
102   $aus
181  1$6z01$ai $bxxxe  
182  1$6z01$an
200 1 $a˜The œvalue profit chain$etreat employees like customers and customers like employees$fJames L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger
210   $aNew York [etc.] $cThe Free Press $d©2003
215   $aXXII, 377 p.$d23 cm.
606   $aAziende Rapporti con la clientela$2FIR$3RMLC404450$9I
676   $a658.812/34$9$v21
700  1$aHeskett$b, James L.$3RMLV150545$0107393
701  1$aSchlesinger$b, Leonard A.$3RMLV187367$0105364
701  1$aSasser$b, W. Earl$3RMLV187368$0108399
801  3$aIT$bIT-01$c20121121
850   $aIT-FR0098          
899   $aBiblioteca Area Giuridico Economica$bFR0098          
912   $aRML0289851
950  0$aBiblioteca Area Giuridico Economica$d 53IMP       658.812/34$e 53VM 0000592745  VM                        barcode:ECO012292. - Inventario:8328. - Fondo:Sala consultazioneVM$fA $h20060116$i20121204
977   $a 53
996   $aValue profit chain$93627843
997   $aUNICAS