LEADER 00899nam0 22002651i 450 001 RML0265239 005 20231121125722.0 010 $a0471624284 100 $a20121121d1989 ||||0itac50 ba 101 | $aeng 102 $aus 181 1$6z01$ai $bxxxe 182 1$6z01$an 200 1 $a˜The œcomplete guide to customer service$fLinda M. Lash 210 $aNew York $cWiley $d1989 215 $axvii, 216 p.$d24 cm 700 1$aLASH$b, Linda M.$3RMLV148580$0107562 801 3$aIT$bIT-01$c20121121 850 $aIT-FR0099 899 $aBiblioteca Area Ingegneristica$bFR0099 912 $aRML0265239 950 0$aBiblioteca Area Ingegneristica$d 54INGFA 658.8 LAS$e 54VM 0000355725 VM barcode:BAIN000366. - Inventario:670VM$fA $h20031006$i20121204 977 $a 54 996 $aComplete guide to customer service$913859 997 $aUNICAS