LEADER 01066nam0 22002893i 450 
001 VAN0088778
005 20120504103239.748
010   $a978-88-386-0871-1
100   $a20120504d2000       |0itac50      ba
101   $aita
102   $aIT
105   $a||||    |||||
200 1 $aServire qualità$fValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
210   $aMilano$cMcGraw Hill$d2000
215   $a  IX, 252 p.$d24 cm.
606   $aMarketing$3VANC001566$2FI
620   $dMilano$3VANL000284
700  1$aZeithaml$bValarie A.$3VANV048300$0105265
701  1$aBerry$bLeonard L.$3VANV072717$040225
701  1$aParasuraman$bA.$3VANV072716$040226
712   $aMcGraw Hill <editore>$3VANV108035$4650
801   $aIT$bSOL$c20240503$gRICA
899   $aBIBLIOTECA DEL DIPARTIMENTO DI ECONOMIA$1IT-CE0106$2VAN03
912   $aVAN0088778
950   $aBIBLIOTECA DEL DIPARTIMENTO DI ECONOMIA$d03PREST     IIAg142                             $e03   30084             20120504            
996   $aDelivering quality service$914051
997   $aUNICAMPANIA