LEADER 01210nam0 22002893i 450 
001 SUN0088709
005 20120503020022.798
010   $a00-291-1045-9
100   $a20120426d1994       |0engc50      ba
101   $aeng
102   $aUS
105   $a||||    |||||
200 1 $aManaging customer value$ecreating quality and service that customers can see$fBradley T. Gale with Robert Chapman Wood
210   $aNew York$cFree press$d1994
215   $aXXII, 424 p.$cill.$d25 cm.
606   $aConsumatori$xComportamento$xValutazione$2FI$3SUNC028531
620   $aUS$dNew York$3SUNL000011
700  1$aGale$b, Bradley T.$3SUNV072661$0116845
702  1$aWood$b, Robert Chapman$3SUNV072662
712   $aFree$3SUNV001222$4650
801   $aIT$bSOL$c20181109$gRICA
856 4 $uhttp://books.google.it/books?id=IycdJQ9gLzMC&printsec=frontcover&hl=it
912   $aSUN0088709
950   $aUFFICIO DI BIBLIOTECA DEL DIPARTIMENTO DI ECONOMIA$d03 PREST     IIAg120                             $e03    30067                                 
995   $aUFFICIO DI BIBLIOTECA DEL DIPARTIMENTO DI ECONOMIA$bIT-CE0106$h30067$kPREST IIAg120$op$qa
996   $aManaging customer value$9416027
997   $aUNICAMPANIA