LEADER 01080nam0 2200325 450 001 000042262 005 20160620111513.0 010 $a0-333-19575-2 100 $a20160615d1977----km-y0itaa50------ba 101 0 $aeng 102 $aGB 200 1 $aShakespeare, Coriolanus$ea casebook$fedited by B. A. Brockman 210 $aLondon$cMacmillan$d1977 215 $a236 p.$d22 cm 225 2 $aCasebook series 300 $aIn copertina: Shakespeare: Coriolanus 410 0$12001$aCasebook series 517 1 $aCoriolanus 702 1$aShakespeare,$bWilliam 702 1$aBrockman,$bB. A. 801 0$aIT$bUniversità della Basilicata - B.I.A.$gREICAT$2unimarc 912 $a000042262 996 $aShakespeare, Coriolanus$91531458 997 $aUNIBAS BAS $aLETTERE CAT $aSTD109$b05$c20160615$lBAS01$h1248 CAT $aSTD109$b05$c20160617$lBAS01$h1303 CAT $aSTD109$b05$c20160620$lBAS01$h1115 FMT Z30 -1$lBAS01$LBAS01$mBOOK$1BASA1$APolo Storico-Umanistico$2DSLF$BCollezione DiSLF$3DF/SE481$64170$5F4170$820160615$f02$FPrestabile Generale LEADER 03032nam 22003853a 450 001 9910831878203321 005 20250203235540.0 010 $a9783863092467 010 $a3863092465 035 $a(CKB)4950000000290140 035 $a(ScCtBLL)82dc4d5e-427f-4b03-89a9-ef4eeeee6f4f 035 $a(EXLCZ)994950000000290140 100 $a20250203i20142021 uu 101 0 $ager 135 $auru|||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 00$aRetourenmanagement im Versandhandel : $eTheoretische und empirisch fundierte Gestaltungsalternativen für das Management von Retouren /$fBjörn Asdecker$hVolume 10 210 1$a[s.l.] :$cBamberg University Press,$d2014. 215 $a1 online resource (1 p.) 225 1 $aLogistik & Supply Chain Management 330 $aIf company representatives have long laughed at the mail order business (Internet, catalog, teleshopping) in the past, it is now an established distribution channel. A quantitative classification manifests the development described. While consumer spending has stagnated for years and even declined slightly after adjusting for inflation, the number of mail order companies almost quadrupled from 2006 to 2013. The growth is largely due to online shopping. Currently, the share of sales in the mail order business, with a rapidly increasing trend, is approx. The central characteristic of the mail order business is the spatial separation of supply and demand. Consumers only have the opportunity to fully inform themselves about the condition and nature of the goods upon delivery, i.e. after the purchase contract has been concluded. This deficit can lead to the fact that delivered products do not meet customer expectations. In addition, customer needs can change in the period between ordering and delivery. Both circumstances favor returns, since customers consider whether the product benefit remaining after the end of the cancellation period exceeds the purchase price adjusted for the transaction costs incurred. If this is not the case, there will be a return. Returns management is therefore a fundamental part of the mail order business model. Despite great practical relevance, there are only a few topics relevant to the topic in the German publication space. This is where the present thesis comes in, develops a theoretical foundation, derives a research agenda and contributes to the progress of research with three empirical studies. In addition, specific recommendations for action are developed for operational practice in German mail order. 410 $aLogistik & Supply Chain Management 606 $aBusiness & Economics / Operations Research$2bisacsh 606 $aEconomics 615 7$aBusiness & Economics / Operations Research 615 0$aEconomics. 700 $aAsdecker$b Björn$01787007 801 0$bScCtBLL 801 1$bScCtBLL 906 $aBOOK 912 $a9910831878203321 996 $aRetourenmanagement im Versandhandel$94319603 997 $aUNINA