LEADER 01018nam0 2200301 450 001 000038545 005 20140923105126.0 100 $a20140923d1992----km-y0itaa50------ba 101 0 $aita$alat 102 $aIT 200 1 $a<> prosodia e la metrica dei Romani$fSandro Boldrini 210 $aRoma$cNIS$d1992 215 $a206 p.$d22 cm 225 2 $aStudi superiori NIS$v136 410 0$12001$aStudi superiori NIS$v136 606 1 $aPoesia latina$xMetrica 606 1 $aLingua latina$xMetrica 606 1 $aProsodia 676 $a808.1$v(22. ed.)$9Retorica della poesia 700 1$aBoldrini,$bSandro$0163583 801 0$aIT$bUniversità della Basilicata - B.I.A.$gREICAT$2unimarc 912 $a000038545 996 $aProsodia e la metrica dei Romani$9100991 997 $aUNIBAS BAS $aLETTERE CAT $aEXT017$b01$c20140923$lBAS01$h1051 FMT Z30 -1$lBAS01$LBAS01$mBOOK$1BASA1$APolo Storico-Umanistico$2DSLF$BCollezione DiSLF$3DF/E1647$63337$5F3337$820140923$f04$FPrestabile Didattica LEADER 04324nam 22006855 450 001 9910299896403321 005 20200630105322.0 010 $a3-319-63179-9 024 7 $a10.1007/978-3-319-63179-0 035 $a(CKB)4100000000586793 035 $a(DE-He213)978-3-319-63179-0 035 $a(MiAaPQ)EBC5061635 035 $a(PPN)204531403 035 $a(EXLCZ)994100000000586793 100 $a20170927d2018 u| 0 101 0 $aeng 135 $aurnn|008mamaa 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aDesigning Better Services $eA Strategic Approach from Design to Evaluation /$fby Francesca Foglieni, Beatrice Villari, Stefano Maffei 205 $a1st ed. 2018. 210 1$aCham :$cSpringer International Publishing :$cImprint: Springer,$d2018. 215 $a1 online resource (VIII, 115 p. 11 illus.) 225 1 $aPoliMI SpringerBriefs,$x2282-2577 311 $a3-319-63177-2 320 $aIncludes bibliographical references at the end of each chapters and index. 330 $aThis book provides accessible, comprehensive guidance on service design and enables practitioners approaching the discipline for the first time to develop the strategic mindset needed to exploit its innovation potential. The opening chapters trace the origins of service design and examine its links with service innovation, as well as its strategic role in service organizations. It then offers step-by-step guidance on tackling a service design project, explaining the main design elements and indications of various useful design tools. It also introduces the topic of evaluation as a support practice in designing or redesigning better services, and providing evidence concerning the value of service design interventions. The third chapter explores how evaluation is currently approached in service design practice through the analysis of a number of case studies. Based on these experiences it extensively discusses evaluation, with a particular focus on service evaluation, and explains its importance in supporting service design and fostering innovation throughout the service design process. Further it describes pragmatic directions for setting up and conducting a service evaluation strategy. The concluding chapter uses an interpretive model to summarize the role evaluation could have in service design practice and focuses on interdisciplinary competences that need to be acquired by service designers in order to address the evolution of the discipline. The novel approach adopted in the book fosters the growing interest in design-driven service innovation and assists in realizing its full potential in both the private and the public sector. 410 0$aPoliMI SpringerBriefs,$x2282-2577 606 $aEngineering economy 606 $aEngineering economy 606 $aManagement 606 $aIndustrial management 606 $aService industries 606 $aGraphic design 606 $aEngineering Economics, Organization, Logistics, Marketing$3https://scigraph.springernature.com/ontologies/product-market-codes/T22016 606 $aInnovation/Technology Management$3https://scigraph.springernature.com/ontologies/product-market-codes/518000 606 $aServices$3https://scigraph.springernature.com/ontologies/product-market-codes/527020 606 $aInteraction Design$3https://scigraph.springernature.com/ontologies/product-market-codes/K19030 615 0$aEngineering economy. 615 0$aEngineering economy. 615 0$aManagement. 615 0$aIndustrial management. 615 0$aService industries. 615 0$aGraphic design. 615 14$aEngineering Economics, Organization, Logistics, Marketing. 615 24$aInnovation/Technology Management. 615 24$aServices. 615 24$aInteraction Design. 676 $a004.21 700 $aFoglieni$b Francesca$4aut$4http://id.loc.gov/vocabulary/relators/aut$01065301 702 $aVillari$b Beatrice$4aut$4http://id.loc.gov/vocabulary/relators/aut 702 $aMaffei$b Stefano$4aut$4http://id.loc.gov/vocabulary/relators/aut 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910299896403321 996 $aDesigning Better Services$92544421 997 $aUNINA