01041cam0 22003011 450 SOBE0007933820240305160039.0883860871720240305d2000 |||||ita|0103 baitaITServire qualitàValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry2. edMilanoMcGraw-Hill2000IX, 252 p.24 cmDelivering quality serviceSOBA0003039014051Zeithaml, Valarie A.SOBA00030387070105265Parasuraman, A.SOBA0003038807040226Berry, Leonard L.SOBA0003038907040225ITUNISOB20240305RICAUNISOBUNISOB650181268SOBE00079338M 102 Monografia moderna SBNM650000134SI1812682024030415AcquistoN15SpinosaUNISOBUNISOB20240305090148.020240305090241.0SpinosaDelivering quality service14051UNISOB