00993nam0 22002773i 450 UFI013493520240906063443.0087584298420210318d1991 ||||0itac50 baengusz01i xxxe z01nService management\by William H. Davidow ... et al.!Boston, MassachusettsHarvard Business School pressc1991VI, 130 p.ill.28 cm.Harvard business review paperback90090001MIL02465182001 Harvard business review paperback90090Davidow, William H.CFIV104557ITIT-NA007920210318IT-BN0095 UFI0134935Biblioteca Centralizzata di Ateneo1 v. 01POZZO LIB.ECON MON 4252 0101 0000137435 B 1 v.Z 2021031820210318 01Service management1515938UNISANNIO