01015nam2 22002533i 450 PBE000156720160311090607.020140625d1958 ||||0itac50 baitaitz01i xxxe z01n2: Ali-AreMilanoGiuffrè1958XIV, 1053 p.26 cm001CFI00144342001 Enciclopedia del diritto2340.03DIRITTO - DIZIONARI21ITIT-NA007920140625IT-BN0085IT-NA0043IT-NA0079IT-NA0261PBE0001567Università del Sannio - Dipartimento D.I.N.Gv. 1-44;46 2 indici aggiornamento v. 1;3-6 + 3 CD-ROM + 3 Manuali di consultazionev. 1-44;46 2 indici aggiornamento v. 1;3-6 + 4 CD-ROM + 4 Manuali di consultazione 02RCOST 349.4503 ENCDD 02 0000078765 B (0002 v. 23 2009121020091210 02 AN BN FT2: Ali-Are104383UNISANNIO02938nam 22005173u 450 991067968590332120230607221426.097811345961571134596154(CKB)1000000000404211(EBL)170175(OCoLC)277655531(FR-PaCSA)41000561(FRCYB41000561)41000561(EXLCZ)99100000000040421120130418d2002|||| u|| |engur|n|---|||||txtrdacontentcrdamediacrrdacarrierUnderstanding, Managing and Implementing Quality Frameworks, Techniques and CasesLondon Taylor and Francis20021 online resource (255 p.)Description based upon print version of record.9780415222723 0415222729 Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product qualityStatistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; IndexThis book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.Case studiesQuality controlTotal quality managementCase studies.Quality control.Total quality management.658.4013Antony Jiju627430Preece David593411AU-PeELAU-PeELAU-PeELBOOK9910679685903321Understanding, Managing and Implementing Quality2381214UNINA