01110nam0 22003013i 450 MOL018090920240906063056.00761917411076191742Xpbk20150318d2000 ||||0itac50 baengusz01i xxxe z01nNew service developmentcreating memorable experienceseditors: James A. Fitzsimmons & Mona J. FitzsimmonsThousand Oaks [etc.]Sagec2000XV, 328 p.23 cm.Aziende di serviziGestioneFIRNAPC097612I658.812GESTIONE DELLE VENDITE. RAPPORTI CON I CLIENTI21Fitzsimmons, James A.UFIV087384Fitzsimmons, Mona J.UFIV087385ITIT-NA007920150318IT-BN0095 MOL0180909Biblioteca Centralizzata di Ateneo1 v. 01AZ (C) 00 1365 01C 0080013655 N 1 v.D 2015031820150318 01New service development1572738UNISANNIO