01013cam a2200253 a 4500991002089769707536070130s1993 caua 000 0 eng d1560521783b13474182-39ule_instSet. Economiaita658.812Gerson, Richard F89648Measuring customer satisfaction /Richard F. GersonMenlo Park, Calif. :Crisp,c1993ix, 112 p. :ill. ;26 cmFifty-Minute seriesServiziVenditaOrganizzazione.b1347418223-01-1930-01-07991002089769707536LE025 ECO 658.8 GER01.0112025000131460le025Catalogato 2019pE35.00-l- 07970.i1418895806-02-06LE025 ECO 658.8 GER01.0122025000103689le025-E0.00-l- 03030.i1491613715-01-09Measuring customer satisfaction29931UNISALENTOle02530-01-07ma -engcau00