01069nam a2200265 i 4500991001463929707536060203s2005 enka f b 001 0 eng 1403939497 b13376512-39ule_instSet. Economiaita658.812Shaw, Colin784886Building great customer experiences /Colin Shaw and John IvensHoundmills, Basingstoke, Hampshire ;New York :Palgrave Macmillan,c2005218 p. :ill. ;24 cmInclude riferimenti bibliografici e indice ClientelaVenditeOrganizzazioneIvens, Johnauthorhttp://id.loc.gov/vocabulary/relators/aut738164.b1337651221-02-1903-02-06991001463929707536LE025 ECO 658.8 SHA02.0112025000130739le025Catalogato 2019pE26.49-l- 02120.i1421390430-03-06Building great customer experiences1746943UNISALENTOle02503-02-06ma -engenk00