00980nam a2200253 i 4500991001463719707536060203s2003 nyua b 001 0 eng d0471237744b13376482-39ule_instSet. Economiaita658.812Schmitt, Bernd601176Customer experience management :a revolutionary approach to connecting with your customers /Bernd H. SchmittNew York :Wiley,c2003xiv, 242 p. :ill. ;24 cmInclude riferimenti bibliografici e indice ClientelaMarketing relazionale.b1337648220-02-1903-02-06991001463719707536LE025 ECO 658.8 SCH01.0212025000130753le025Catalogato 2019pE29.44-l- 041440.i1421384930-03-06Customer experience management1094362UNISALENTOle02503-02-06ma -engnyu00