01260nam a2200277 i 4500991001446929707536060126s2002 enka 001 0 eng d9780750655132b1337395x-39ule_instSet. Economiaita658.812Hill, Nigel784884Customer satisfaction measurement for ISO 9000:2000 /Nigel Hill, Bill Self, Greg RocheOxford :Butterworth-Heinemann,2002xii, 148 p. :ill. ;24 cmInclude IndiceAziendeRapporti con la clientelaSelf, Billauthorhttp://id.loc.gov/vocabulary/relators/aut738160Roche, Gregauthorhttp://id.loc.gov/vocabulary/relators/aut738161.b1337395x12-02-1926-01-06991001446929707536LE025 ECO 658.8 HIL01.0112025000131491le025Catalogato 2019pE75.00-l- 05050.i1418891006-02-06LE025 ECO 658.8 HIL01.0122025000107229le025Catalogato 2019-E0.00-l- 00000.i1480982524-07-08Customer satisfaction measurement for ISO 9000:20001746940UNISALENTOle02526-01-06ma -engenk00