01184nam a2200313 i 450099100114477970753620020507184100.0970613s1997 us ||| | eng 1572315822b10807056-39ule_instLE01307751ExLDip.to Matematicaeng005.15AMS 68M05CR K.6.0Microsoft corporation288066Microsoft sourcebook for the help desk :techniques and tools for support organization design and management /Microsoft corporation2nd edRedmond, Wa :Microsoft Press,c1997xiii, 477 p. ;23 cm + 1 computer laser optical disc (4 3/4 in.)Includes indexCustomer services-managementInformation technology-management.b1080705621-09-0628-06-02991001144779707536LE013 68M MIC11 (1997)12013000082721le013-E0.00-l- 00000.i1091205828-06-02Microsoft sourcebook for the help desk925741UNISALENTOle01301-01-97ma -engus 01