00993nam a2200265 i 4500991001099199707536080911s2010 nyua b 001 0 eng 9780765617705 b13960325-39ule_instSet. Economia - SAGAita658.81222Oliver, Richard L474489Satisfaction :a behavioral perspective on the consumer /Richard L. Oliver2. edArmonk, N.Y. :Sharpe,c2010xxii, 519 p. :ill. ;27 cmIncludes bibliographical references and indexConsumer satisfactionConsumer satisfactionEvaluation.b1396032528-01-1410-03-11991001099199707536LE025 ECO 658.8 OLI01.0112025000240605le025Prof. Guido-E135.00-l- 06160.i1525427613-04-11Satisfaction251853UNISALENTOle02510-03-11ma -engnyu00