00870nam a22002531i 450099100062287970753620021021075200.0021021s1991 it |||||||||||||||||ita 8811653509b12031434-39ule_instARCHE-012123ExLDip.to Filologia Ling. e Lett.itaA.t.i. Arché s.c.r.l. Pandora Sicilia s.r.l.853.914Magris, Claudio61238Un altro mare /Claudio MagrisMilano :Garzanti,1991105 p. ;19 cmI coriandoli.b1203143402-04-1401-04-03991000622879707536LE008 Cr O III 4212008000250218le008-E0.00-l- 01110.i1232206401-04-03Altro mare141432UNISALENTOle00801-04-03ma -itait 3103610nam 22006255 450 991074697020332120251008145140.09783031433207303143320310.1007/978-3-031-43320-7(MiAaPQ)EBC30767610(Au-PeEL)EBL30767610(CKB)28447143700041(DE-He213)978-3-031-43320-7(EXLCZ)992844714370004120231002d2023 u| 0engurcnu||||||||txtrdacontentcrdamediacrrdacarrier(Im)politeness at a Slovenian Call Centre A Cross-Media Examination /by Sara Orthaber1st ed. 2023.Cham :Springer International Publishing :Imprint: Springer,2023.1 online resource (0 pages)Advances in (Im)politeness Studies,2524-4019Print version: Orthaber, Sara (Im)politeness at a Slovenian Call Centre Cham : Springer International Publishing AG,c2023 9783031433191 (Im)politeness in technologically mediated interactions -- The structure of the study and methodology -- Calls for information and request emails -- Impoliteness in calls for information and request emails -- Impoliteness in complaint calls and social media complaints -- Towards an understanding of (im)politeness in Slovenian customer service interactions.This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian language Covers mediated service interactions, such as requests and complaints across three different media Provides in-depth insights into communication within a contemporary business environment.Advances in (Im)politeness Studies,2524-4019SociolinguisticsPragmaticsLinguisticsMethodologyApplied linguisticsSociolinguisticsPragmaticsResearch Methods in Language and LinguisticsApplied LinguisticsSociolinguistics.Pragmatics.LinguisticsMethodology.Applied linguistics.Sociolinguistics.Pragmatics.Research Methods in Language and Linguistics.Applied Linguistics.306.44Orthaber Sara1431198MiAaPQMiAaPQMiAaPQBOOK9910746970203321Im)politeness at a Slovenian Call Centre3573315UNINA