00924nam a2200265 i 4500991000581129707536090302s2009 it ||||| 00| | ita d9788823832206b13879273-39ule_instISUFI - Sett. e-BusinessValdani, Enrico7216Cliente & service management /Enrico ValdaniCliente e service managementMilano :EGEA,2009xii, 358 p. ;23 cmCultura d'impresaBibliografia: p. 349-358ClientelaValorizzazioneCultura d'impresa (Egea).b1387927309-03-2208-02-10991000581129707536LE01812018000001208le018pE30.00-n- 00000.i1507109108-02-10Cliente & service management225627UNISALENTOle01820-11-09ma -itait 00