01227nam a2200277 i 4500991000465249707536091127s2008 enk b 001 0 eng 9781847202697 (hbk.)1847202691 (hbk.)b13861372-39ule_instDip.to Studi Giuridiciita331.11822Djellal, Faridah472121Measuring and improving productivity in services :issues, strategies and challenges /Faridah Djellal, Faiz GalloujCheltenham, UK ;Northampton, MA :Edward Elgarc2008xiv, 246 p. ;25 cmServices, economy, and innovationInclude riferimenti bibliofici (p. 219-232) e indiceAziende di serviziProduttivitaMisurazione e pianificazioneGallouj, Faizauthorhttp://id.loc.gov/vocabulary/relators/aut621016.b1386137228-01-1427-11-09991000465249707536LE027 331.11 DJE01.0112027000237630le027-E86.00-l- 01110.i1509153317-03-10Measuring and improving productivity in services1440486UNISALENTOle02727-11-09ma -engenk00