01212nam a22002891i 450099100030535970753620040807140618.0040920s2000 it ita b13202789-39ule_instARCHE-114902ExLSet. EconomiaitaA.t.i. Arché s.c.r.l. Pandora Sicilia s.r.l.658Zeithaml , Valarie A105265Servire qualita /Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry2. edMilano [etc.] :McGraw-Hill libri Italia,2000IX, 252 p. ;24 cmAziende di serviziGestioneBerry, Leonard LParasuraman, Aauthorhttp://id.loc.gov/vocabulary/relators/aut40226.b1320278930-03-1623-09-04991000305359707536LE025 ECO 658.5 ZEI01.0212025000179943le025C. 1-E0.00-l- 01016100.i1385764223-09-04LE025 ECO 658.5 ZEI01.0222025000252400le025-E0.00-l- 024120.i1502123302-11-09Delivering quality service15184UNISALENTOle02523-09-04ma -itait 01