05473nam 22008055 450 99665526950331620250408004027.03-031-88045-510.1007/978-3-031-88045-2(CKB)38251756700041(DE-He213)978-3-031-88045-2(MiAaPQ)EBC31986412(Au-PeEL)EBL31986412(EXLCZ)993825175670004120250408d2025 u| 0engur|||||||||||txtrdacontentcrdamediacrrdacarrierChatbots and Human-Centered AI 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4–5, 2024, Revised Selected Papers /edited by Asbjørn Følstad, Symeon Papadopoulos, Theo Araujo, Effie L.-C. Law, Ewa Luger, Sebastian Hobert, Petter Bae Brandtzaeg1st ed. 2025.Cham :Springer Nature Switzerland :Imprint: Springer,2025.1 online resource (XII, 262 p. 59 illus., 39 illus. in color.) Lecture Notes in Computer Science,1611-3349 ;155453-031-88044-7 -- Understanding and Designing for Human-AI Interactions. -- Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations. -- Selecting Empathic Response Headers in Customer Support Conversations with LLM-based Emotion Recognition. -- Exploring the Effects of Consistency-based Hallucination Detection for LLM-based QA Chatbots: A Simulation Study. -- LadderChat – An LLM-based Conversational Agent for Laddering Interviews. -- Can Machine Learning Models Recognise Emotions, Particularly Neutral, Better Than Humans?. -- Human-Centred AI in Education and Social Support. -- An AI-Powered Learning Companion for Adaptive and Personalized STEM Educatio. -- Development and Evaluation of a University Chatbot Using Deep Learning: A RAG-Based Approach. -- A Voice-Enabled Intelligent Virtual Agent for People with Memory Impairments: Thematic Analysis of Focus Group Results. -- The BookBot Project: Conceptual Design of a Social Robot Facilitating Reading Motivation. -- Questions people ask ChatGPT regarding their romantic relationships and what they think about the provided answers: An exploratory study. -- Conversational AI for Citizens and Customers. -- AI-Driven Dialogue: Leveraging Generative AI in Conversational Agent Voting Advice Applications (CAVAA). -- First Aid for Europe – A Study on the Impact of Digital Voting Assistants on Young Adults During the Elections for the European Parliament in 2024. -- An Analysis of Federal and Municipal Chatbots in Germany. -- LLM-powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use. -- Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI.This book constitutes the refereed proceedings of the 8th International Workshop on Chatbots and Human-Centered AI, CONVERSATIONS 2024, held in Thessaloniki, Greece, during December 4–5, 2024. The 12 full papers and 3 short papers were carefully reviewed and selected from 35 submissions. They were organized in topical sections as follows: Understanding and Designing for Human-AI Interactions; Human-Centred AI in Education and Social Support; Conversational AI for Citizens and Customers.Lecture Notes in Computer Science,1611-3349 ;15545Natural language processing (Computer science)Logic programmingUser interfaces (Computer systems)Human-computer interactionComputer networksInformation storage and retrieval systemsComputer programmingNatural Language Processing (NLP)Logic in AIUser Interfaces and Human Computer InteractionComputer Communication NetworksInformation Storage and RetrievalProgramming TechniquesNatural language processing (Computer science)Logic programming.User interfaces (Computer systems)Human-computer interaction.Computer networks.Information storage and retrieval systems.Computer programming.Natural Language Processing (NLP).Logic in AI.User Interfaces and Human Computer Interaction.Computer Communication Networks.Information Storage and Retrieval.Programming Techniques.006.35Følstad Asbjørnedthttp://id.loc.gov/vocabulary/relators/edtPapadopoulos Symeonedthttp://id.loc.gov/vocabulary/relators/edtAraujo Theoedthttp://id.loc.gov/vocabulary/relators/edtLaw Effie L.-Cedthttp://id.loc.gov/vocabulary/relators/edtLuger Ewaedthttp://id.loc.gov/vocabulary/relators/edtHobert Sebastianedthttp://id.loc.gov/vocabulary/relators/edtBrandtzaeg Petter Baeedthttp://id.loc.gov/vocabulary/relators/edtMiAaPQMiAaPQMiAaPQBOOK996655269503316Chatbots and Human-Centered AI4373626UNISA