03867 am 22005893u 450 991030664590332120200228053147.01-299-41444-33-653-01382-8(CKB)2550000001018107(EBL)1128972(SSID)ssj0000906286(PQKBManifestationID)11496052(PQKBTitleCode)TC0000906286(PQKBWorkID)10932467(PQKB)10039284(MiAaPQ)EBC1128972(WaSeSS)IndRDA00111860(EXLCZ)99255000000101810720130320d2012 uy 0gerur|n|---|||||txtccrDer Beitrag der Prospect Theory zur Beschreibung und Erklärung von Servicequalitätsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen[electronic resource] /Birgit GusenbauerBern, Switzerland :Peter Lang,2012.1 online resource (210 p.)Forschungsergebnisse der Wirtschaftsuniversität Wien,1613-3056 ;Bd. 51Description based upon print version of record.3-631-61670-8 Includes bibliographical references.Cover; Inhaltsverzeichnis; Abbildungsverzeichnis; Tabellenverzeichnis; Abkürzungsverzeichnis; 1. Einleitung; 1.1. Problemstellung; 1.2. Zielsetzung; 1.2.1. Methodische Vorgehensweise zur Problemlösung; 1.2.2. Überprüfung der Konstrukte; 1.2.2.1. Dienstleistungsqualität; 1.2.2.2. Kundenzufriedenheit; 1.2.3. Überprüfung des Zusammenhangs der Konstrukte; 1.2.3.1. Linearität versus Asymmetrie; 1.2.3.2. Extremwerte; 1.2.4. Überblick der zu prüfenden Basissätze; 1.3.Aufbau der Untersuchung; 2.Wissenschaftstheoretische Grundlagen; 2.1.Wie Wissenschaft Wissen schafft2.2. Funktionalität der Wissenschaftstheorie2.3.Methodische Spielregeln der Wissenschaft; 2.3.1. Die Induktion; 2.3.2. Das Konzept der Verifizierbarkeit; 2.3.3. Das Konzept der Falsifizierbarkeit; 2.3.3.1. Deduktives Überprüfungsverfahren; 2.3.3.2. Der raffinierte Falsifikationismus; 2.3.3.3. Die Erhöhung der Falsifizierbarkeit und Ad-hoc Modifikationen; 2.3.4. Die Bewährung - ein Vergleich induktivistischerund falsifikationistischer Sichtweise; 2.3.5. Die Vorteile des Falsifikationismus gegenüberdem Induktivismus; 2.4.Wissenschaftlicher Fortschritt4.3.3. Prospect Theory zur Erklärung von Servicequalitätund Kundenzufriedenheit5.Messinstrumente; 5.1.Das Messinstrument für Kundenzufriedenheit; 5.2. SERVQUAL - das Messinstrument für Dienstleistungsqualität; 5.2.1. Status Quo von SERVQUAL; 5.2.2. Der Vergleichsstandard und dessen Einflussgrößen; 5.2.3. SERVQUAL im Versicherungskontext; 6.Untersuchungsdesign; 6.1.Vorbereitung der Erhebung; 6.2. Stichprobe; 6.3. Stichprobengröße; 7.Untersuchungsergebnisse; 7.1.Reliabilitätsanalyse; 7.1.1. Cronbachs Alpha; 7.1.2. Cronbachs Alpha SERVQUAL; 7.1.3. Cronbachs Alpha Zufriedenheit7.2. FaktorenanalyseForschungsergebnisse der Wirtschaftsuniversität Wien ;Bd. 51.Consumer satisfactionEconomic aspectsInsuranceCustomer servicesEconomicsPsychological aspectsConsumer satisfactionEconomic aspects.InsuranceCustomer services.EconomicsPsychological aspects.338.5Gusenbauer Birgit995535MiAaPQMiAaPQMiAaPQBOOK9910306645903321Der Beitrag der Prospect Theory zur Beschreibung und Erklärung von Servicequalitätsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen2281039UNINA06037nam 22005895 450 99663566450331620250626163534.09783031768217303176821310.1007/978-3-031-76821-7(CKB)37037007800041(MiAaPQ)EBC31849134(Au-PeEL)EBL31849134(DE-He213)978-3-031-76821-7(OCoLC)1481822004(EXLCZ)993703700780004120241217d2025 u| 0engur|||||||||||txtrdacontentcrdamediacrrdacarrierHCI International 2024 – Late Breaking Papers 26th International Conference on Human-Computer Interaction, HCII 2024, Washington, DC, USA, June 29 – July 4, 2024, Proceedings, Part VII /edited by Aaron Marcus, Elizabeth Rosenzweig, Marcelo M. Soares, Pei-Luen Patrick Rau, Abbas Moallem1st ed. 2025.Cham :Springer Nature Switzerland :Imprint: Springer,2025.1 online resource (425 pages)Lecture Notes in Computer Science,1611-3349 ;153809783031768200 3031768205 User Experience Design and Evaluation: Novel Approaches and Case Studies: Toward Individual Displays, the Role of Color Vision -- Improving the Understandability and Actionability of Clinical Notes to Support Self-Care in Patients with a Chronic Disease: A Pilot Study Applies Survey and Eye-Tracking Approach -- User Participatory In-Vehicle Gesture Interaction Design Based on Electric Vehicles -- Optimized User Experience for Labeling Systems for Predictive Maintenance Applications -- A Quantitative Study of the Impact of Icon Complexity on Users' Sense of Control.-A Computational Aesthetic Design Science Study on Online Video Based on Triple-Dimensional Multimodal Analysis -- Strategies for Creating Self-Avatars: Can Avatars be a Means of Self-Presentation? -- A Comparative Heuristic Evaluation of Kadi4Mat Through Human Evaluators and GPT-4 -- A Usability Investigation of Parallax Scrolling for Web Pages -- Understanding and Enhancing the Usability of MCCD Forms: A Human-Centered Design Approach -- Serious Games Beyond Entertainment and Learning: An Evaluation Methodology for Assessing Awareness Raising, Empathy, and Social Change -- Assessing the Usability of GIS and Emergency Management Software: A Meta-Analysis of User Experience Methodologies Using Natural Language Processing -- Transforming User Experience through Extended Reality and Conversational AI: A Systematic Review -- Designing User Interface for Color Association Analysis Tool -- Exploring the Style Images of Complex Products with Exposed Structures: Taking aero-engines as an Example -- Video2Comic: A Dynamic Comic Editor with Video Clips -- Research on the Subway Social Design of Single Youths in Shanghai. Safety, Security and Privacy: Toward an Interdisciplinary Method for Ecosystem Architecture-Guided Regulatory Reasoning -- A Method Based on Recognition of Emotional Expressions, Behavior, and Objects for Security Monitoring in Educational Environments -- Multi-Role Actors and Rebounding Effects Across User Interfaces - Exploring Big Tech’s Privacy Scandals and GDPR Limitations in Data Ecosystems -- Development of a Mobile Banking Risk Assessment Model: A Usability Perspective -- The Clash of Service Provider and Service User Expectations: How Causal Models Highlight Stakeholder Data-Protection Tussles -- Legal, Technical and User Perspectives on the Right to Modify -- A Cross-Cultural Investigation for How Safety Artefacts Impact Security Perception -- Assessing Ethical Risks in Smart Environment Use Cases: A ForSTI Methodological Approach -- Peering into the Algorithmic Cosmos: A Narrative Game for Demystifying Privacy Data Circulation -- Understanding and Fighting Scams: Media, Language, Appeals and Effects.This nine-volume set LNCS 15473-15482 constitutes the proceedings of the 26th International Conference, HCI International 2023, in Washington, DC, USA, in June/July 2024. For the HCCII 2024 proceedings, a total of 1271 papers and 309 posters was carefully reviewed and selected from 5108 submissions. Additionally, 222 papers and 104 posters are included in the volumes of the proceedings published after the conference, as “Late Breaking Work”. These papers were organized in the following topical sections: HCI Theories, Methods and Tools; Multimodal Interaction; Interacting with Chatbots and Generative AI; Interacting in Social Media; Fintech, Consumer Behavior and the Business Environment; Design for Health and Wellbeing; Ergonomics and Digital Human Modelling; Virtual Experiences in XR and the Metaverse; Playing Experiences; Design for Learning; New Cultural and Tourism Experiences; Accessibility and Design for All; Design for Older Adults; User Experience Design and Evaluation: Novel Approaches and Case Studies; Safety, Security and Privacy; HCI in Automated Vehicles and Automotive; HCI in Aviation, Transport and Safety; Human-Centered AI; AI for Decision Making and Sentiment Analysis.Lecture Notes in Computer Science,1611-3349 ;15380User interfaces (Computer systems)Human-computer interactionUser Interfaces and Human Computer InteractionUser interfaces (Computer systems)Human-computer interaction.User Interfaces and Human Computer Interaction.005.437004.019Marcus Aaron950766Rosenzweig Elizabeth897866Soares Marcelo M853369Rau Pei-Luen Patrick1372684Moallem Abbas1742671MiAaPQMiAaPQMiAaPQBOOK996635664503316HCI International 2024 – Late Breaking Papers4309035UNISA