01214nam 2200349 450 99657562480331620230814231243.01-5386-5434-2(CKB)4100000007812396(WaSeSS)IndRDA00121657(EXLCZ)99410000000781239620200411d2018 uy 0engur|||||||||||txtrdacontentcrdamediacrrdacarrierCITSM 2018 2018 6th International Conference on Cyber and IT Service Management : Convention Hall, Inna Parapat Hotel, August 7-9, 2018 /Institute of Electrical and Electronics EngineersPiscataway, New Jersey :Institute of Electrical and Electronics Engineers,2018.1 online resource (50 pages)1-5386-5436-9 Information technologyManagementCongressesSupport services (Management)CongressesInformation technologyManagementSupport services (Management)658.4038WaSeSSWaSeSSPROCEEDING996575624803316CITSM 20182495693UNISA