00692nls 2200265-a 450 99636184440331620201026063318.02051-316X20001207b19941998 s-- aengGBahadrncBenchmarking for quality management & technology1994-1998BradfordMCB University Press1994-1998TrimestraleQualità totalePeriodiciBNCF658.401305ITcbaREICAT996361844403316EJERBenchmarking for quality management & technology1759865UNISA