00752nls 2200265-a 450 99635954780331620201006064524.00956-422320001108b19902008 s-- aengGBaha 0 urcn ||||||||International journal of service industry management1990-2008BradfordMCB University PressBingleyEmerald Group Pub1990-2008TrimestraleIJSIMAziendeOrganizzazione$x PeriodiciBNCF658.05ITcbaREICAT996359547803316EJInternational journal of service industry management793521UNISA