00816nls 2200301-a 450 99635934920331620200925120530.01758-803020001127b19902014 s-- -engGBaga 0 ur|||||||||||Managing service quality1991-2014[Bedford][IFS Publications][1990-2014][Bradford, England]MCB University Press[Bingley, UK]Emerald Group Publishing Limited-©2014BimestraleMarketingPeriodiciBNCF658.805MCB University Press.ITcbaREICAT996359349203316EJManaging service quality995082UNISA