00628oam 2200205z- 450 9962793245033161-4799-5779-8(CKB)3780000000082360(EXLCZ)99378000000008236020220628c2014uuuu -u- -engBusiness Informatics (CBI), 2014 IEEE 16th Conference onIEEE1-4799-5780-1 2014 IEEE 16th Conference on Business InformaticsBusiness Informatics PROCEEDING996279324503316Business Informatics (CBI), 2014 IEEE 16th Conference on2498573UNISA