03084nam 22006732u 450 99626284270331620221003174158.01-134-59616-21-280-40362-40-203-46408-7(CKB)111056485542160(EBL)170175(OCoLC)277655531(SSID)ssj0000079819(PQKBManifestationID)11107450(PQKBTitleCode)TC0000079819(PQKBWorkID)10075694(PQKB)10781734(SSID)ssj0000387674(PQKBManifestationID)11280281(PQKBTitleCode)TC0000387674(PQKBWorkID)10411053(PQKB)11124417(MiAaPQ)EBC170175(EXLCZ)9911105648554216020100913d2001|||| u|| |engur|n|---|||||txtccrUnderstanding, managing and implementing quality[electronic resource] frameworks, techniques and casesLondon Routledge20011 online resource (255 p.)Description based upon print version of record.0-415-22271-0 Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product qualityStatistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives;Considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques.Total quality managementBusinessManagementElectronic books.kvalitetsstyringmanagementkvalitetssikringTotal quality management.Business.Management658.4013Antony Jiju627430Preece David593411AU-PeELAU-PeELAU-PeELBOOK996262842703316Understanding, Managing and Implementing Quality2381214UNISA