01015nas 2200349 a 450 99620679480331620240413013411.0(OCoLC)243600417(CKB)1000000000273137(CONSER) 2012200854(EXLCZ)99100000000027313720080812cuuuuuuuu uy aengur||||||||txtrdacontentcrdamediacrrdacarrierThe ICFAI journal of services marketing[Hyderabad, India] ICFAI University PressRefereed/Peer-reviewed0972-9224 MarketingPeriodicalsService industriesMarketingPeriodicalsCustomer servicesPeriodicalsMarketingService industriesMarketingCustomer services381JOURNAL996206794803316The ICFAI journal of services marketing2560973UNISA