01236nam--2200433---450-99000334953020331620100525104745.0978-88-238-2109-5000334953USA01000334953(ALEPH)000334953USA0100033495320091118d2009----km-y0itay50------baitaIT||||||||001yyCustomer valuesoddisfazione, fedeltà, valoreBruno Busacca, Giuseppe BertoliMilanoEgea2009XIII, 434 p.ill.24 cmAlfaomega2001Alfaomega2001001-------2001ClientiMarketingBNCF658.812BUSACCA,Bruno437323BERTOLI,Giuseppe140112ITsalbcISBD990003349530203316P08 2352DISTRA658.812 BUS 218226 EC.658.81200258878BKDISTRAECODISTRA29020091118USA010933FIORELLA9020100525USA011043FIORELLA9020100525USA011047Customer value1124568UNISA