01492nam2-2200373---450-99000334698020331620091112095511.0978-3-642-04988-0000334698USA01000334698(ALEPH)000334698USA0100033469820091112d2009----km-y0itay50------baengDEa---||||001yyIntegrated management of systems, services, processes and people in IT20 th IFIP/IEEE international workshop on distributed systems: operations and management, DSOM 2009Venice, Italy, october 27-28, 2009proceedingsClaudio Bartolini, Luciano Paschoal Gaspary (Eds.)Berlin [etc.]Springercopyr. 2009XII, 190 p.ill.24 cmLecture notes in computer science58410010003149602001Lecture notes in computer science5841InformaticaCongressiVenice2009004BARTOLINI,ClaudioGASPARY,Luciano PaschoalInternational workshop on distributed systems: operations and management, DSOM 2009<20.;2009;Venice>606678ITAsalbcISBD990003346980203316001 LNCS 584138979/CBS00100335448BKSCIRSIAV79020091112USA010955Integrated management of systems, services, processes and people in IT1124721UNISA