01214nam--2200409---450-99000314645020331620080918120014.00-521-85991-3000314645USA01000314645(ALEPH)000314645USA0100031464520080918d2006----km-y0itay50------baengUK||||||||001yyPublic service performanceperspectives on measurement and managementedited by George A. Boyne...[et al.]Cambridge [etc.]Cambridge University presscopyr. 2006XVII, 319 p.ill.25 cmIndice: p. 312-319Include bibl. (a fine capitolo)20012001001-------2001Amministrazione pubblicaValutazioneServizi pubbliciQualitàGestione352.3363.60685BOYNE,George A.ITsalbcISBD990003146450203316P08 2178DISTRABKDISTRADISTRA29020080918USA011200Public service performance1018678UNISA