01175nam--2200361---450-99000295248020331620070702121742.03-540-22235-9000295248USA01000295248(ALEPH)000295248USA0100029524820070702d2004----km-y0itay0103----baengDEa|||||||001yyBusiness process managementSecond International conference, BPM 2004Potsdam, Germany, June 17-18, 2004proceedingsJorg Desel ...[et al.](Eds.)Berlin [etc.]Springercopyr. 2004X, 305 p.ill.24 cm.Lecture notes in computer science30802001Lecture notes in computer science30802001001-------2001DESEL,Jorg2nd International conference BOM 2004597522ITsalbcISBD990002952480203316001 LNCS 308031158/CBS001 LNCS00215053BKSCISENATORE9020070702USA011217Business process management1031664UNISA