01464nam--2200517---450-99000283854020331620061122162210.088-386-0871-7000283854USA01000283854(ALEPH)000283854USA0100028385420061122d2000----km-y0itay0103----baitaIT||||||||001yyServire qualitàValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry2. ed.Milano [etc.]McGraw-Hill libri Italia2000IX, 252 p.24 cm.Ed. italiana a cura di Gramma20012001Delivering quality service15184001-------2001Aziende di serviziGestione658ZEITHAML,Valarie A.105265PARASURAMAN,A.40226BERRY,Leonard L.Gramma <società>ITsalbcISBD990002838540203316P08 232DISTRAEG/511962EG600 658.562 ZEI9915 DISESBKDIMECDISTRADISESDIMEC9020061122USA01162220121027USA01155220121027USA01160120121027USA011611Delivering quality service15184UNISAUSA1098301454oam 2200397 a 450 991069198430332120030924100438.0(CKB)5470000002349568(OCoLC)52036744ocm52036744(OCoLC)995470000002349568(EXLCZ)99547000000234956820030410d2003 ua 0engurmn||||||txtrdacontentcrdamediacrrdacarrierSocial Security reform[electronic resource] analysis of reform models developed by the President's Commission to Strengthen Social Security : report to the Chairman, Senate Special Committee on Aging, U.S. Senate[Washington, D.C.] :U.S. General Accounting Office,[2003]Title from title page (viewed on Apr. 3, 2003)."January 2003."Paper version available from: General Accounting Office, 441 G St., NW, Rm. LM, Washington, D.C. 20548."GAO-03-310."Includes bibliographical references.Social Security reform Social securityUnited StatesSocial securityUnited States.President's Commission to Strengthen Social Security.XFFXFFGPOBOOK9910691984303321Social security reform726011UNINA