01164nam2-2200397---450-99000280497020331620060901103909.01-85396-362-3000280497USA01000280497(ALEPH)000280497USA0100028049720060901d1997----km-y0itay0103----baengGB||||||||001yy<<V. 3.>> : Managing service qualityedited by Paul Kunst, Jos LemminkLiverpoolPaul Chapman Publishingc1997184 p.24 cmQuality mamagement in services2001Quality mamagement in services20010010022215Managing service quality2001Servizio di qualitàmanagement658.562KUNST,PaulLEMMINK,JosITsalbcISBD990002804970203316P08 1749/3DISTRABKDISTRADISTRA19020060901USA011037DISTRA19020060901USA011039Managing service quality995082UNISA