01049nam--2200373---450-99000280321020331620060830110044.00-7619-1612-1000280321USA01000280321(ALEPH)000280321USA0100028032120060830d2000----km-y0itay0103----baengUS||||||||001yyHandbook of services marketing & managementby Teresa A. Swartz, Dawn Iacobucci, editorsThousand OaksSage Publicationsc2000IX, 521 p.26 cm20012001001-------2001Servizi industrialiimprese658.21SWARTZ,Teresa A.IACOBUCCI,DawnITsalbcISBD990002803210203316P08 1602DISTRABKDISTRADISTRA19020060830USA011100Handbook of services marketing & management995506UNISA