00971nam--2200349---450-99000279107020331620060726094446.00070212163000279107USA01000279107(ALEPH)000279107USA0100027910720060726d1982----km-y0itay0103----baengUS||||||||001yyService operations managementJames A. Fitzsimmons, Robert S. SullivanNew YorkMcGraw-Hillc19821v. (paginazione varia)29 cm20012001001-------2001FITZSIMMONS,James A.556103SULLIVAN,Robert S.270724ITsalbcISBD990002791070203316P08 855DISTRABKDISTRADISTRA21020060726USA010944Service operations management995990UNISA