01021nam--2200361---450-99000275868020331620060615145408.03540440011000275868USA01000275868(ALEPH)000275868USA0100027586820060615d2003----km-y0itay0103----baengDE||||||||001yyCustomer relationship managementorganizational and technological perspectivesFederico RajolaBerlin [etc.]Springerc2003XI, 172 p.24 cm20012001001-------2001Aziendeclientelagestione automatizzata658.812RAJOLA,Federico118057ITsalbcISBD990002758680203316P10 509DISTRABKDISTRADISTRA21020060615USA011454Customer relationship management998139UNISA